Exchange - SWAP

In case of problems with one of our devices, our SWAP Service is competent on your side. Depending on the Service Level Agreement, we guarantee the delivery of a replacement unit within 48 hours – worldwide.

You will receive a pool device that is refueled in a personalized way. Of course we accept the defective device and take care of the repair and the return to the device pool.


REPORT
of the problem


PERSONALIZED

refuelling of the clients


PROVISION & DISPATCH
of the pool device


ADJUSTMENT
of the pool device

RETURN
of defective device


PROCESSING
of the repair

RETURN
to the device pool

THE FIRST-CLASS SWAP SERVICE OF THE CANCOM SERVICE FACTORY

Companies’ IT today is very complex. It is essential for effective and networked work processes. If certain elements fail, entire areas of the company are quickly paralyzed and the business is endangered. It is therefore very important to have a reliable partner at one’s side for such situations who can provide rapid relief.

If there are any problems with a device, CANCOM Service Factory’s SWAP service will be happy to assist you. We guarantee that we will have a replacement unit available to you worldwide within 48 hours, depending on the Service Level Agreement.

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Contact

Markus Konhäuser
Manager Service Factory